- Check-in: Your room will be ready from 3:00 pm.
- Check-out: We kindly ask you to vacate your room by 11:00 am.
EARLY CHECK-IN & LATE CHECK-OUT
Early check-in and late check-out are subject to availability and must be arranged in advance with our Reception team.
- Early check-in: Access to your room from 9:00 am, subject to a supplement of €100.00 per room.
- Late check-out until 3:00 pm: Extended use of your room, subject to a supplement of €100.00 per room.
- Late check-out after 3:00 pm and until 6:00 pm: A supplement equal to 50% of the room’s standard daily rate applies, subject to availability and confirmation by our Reception team.
Early check-in and late check-out until 3:00 pm include access to our SPA during the designated hours.
For early check-in, breakfast is not included and may be arranged separately at €42.00 per person.
In the event of late check-out or an extended stay, the afternoon dessert buffet is not included and may be enjoyed at an additional cost of €20.00 per person.
FORGOTTEN ITEMS
Before departure, we kindly invite you to check that you have collected all your personal belongings. Should you discover that you have left an item behind and wish to have it sent to your home address, we will be pleased to arrange access to the shipping service provided by L’Host, upon request.
L’Host will email you a quotation detailing the applicable shipping costs, using the contact details provided through the hotel. Once you have accepted the quotation and the service terms, payment must be made directly to L’Host by credit card.
The shipment will be arranged once the process has been completed. Delivery is estimated at approximately 2–3 days, subject to possible courier delays.
Please note that the hotel does not handle shipments directly, process shipping payments or cover any associated costs. All shipping costs are entirely the responsibility of the guest.
- Free Internet access, password: weloveirma
- Smokers: Smoking is only permitted outside.
- Towels: Please leave the towels you no longer wish to use on the bathroom floor. Because there is no Planet B 😊
- Amenities: To ensure a sustainable experience and reduce unnecessary waste, bathroom amenities (shower gel, shampoo, conditioner, body lotion, and hand wash) are provided in wall-mounted dispensers. We kindly ask you not to remove them, nor to tamper with or force them from their holders.
Should a dispenser be damaged or forcibly removed, the cost may be charged to your room. If any product runs out, we will be happy to replace it immediately. Please contact Reception by dialing 9.
Thank you for your cooperation and for supporting a responsible use of resources. - Children: Children are welcome at our facility. However, to ensure the safety and comfort of all our guests, please supervise your little ones during your stay. We rely on your understanding and cooperation to maintain a serene and pleasant environment for everyone. Upon request, we can arrange a babysitting service for an additional fee.
- Gift Vouchers: “This gift is on me” – We’re glad you thought oft he Irma for a gift! Give something everyone needs but few have: time! We offer the possibility to purchase gift vouchers for overnight stays or wellness treatments.
- Dogs: We can accommodate a limited number of four-legged guests, provided they are well-behaved and properly trained. The daily fee is € 35.00, which covers the standard room cleaning.
To maintain high standards of hygiene and comfort for all guests, we kindly ask you to observe the following rules:
– Dogs are not allowed on beds, sofas, or upholstered furniture
– Hotel towels, bathrobes, linens, or rugs must not be used to clean the pet
– Washing dogs in the bathtub or shower is not permitted
– Furthermore, pets are not allowed in the wellness area and/or pool areas or adjacent zones, in the Tea Room, in the breakfast room (neither inside nor outside), or at the In Viaggio RestaurantIf, at the end of the stay, the room requires extraordinary cleaning, sanitization, or the replacement of linens and/or furnishings, an additional charge between € 50.00 and € 400.00 will be applied, depending on the condition of the room. - Mobile Phones: Please turn off or silence your phone in public areas.
- Emergencies: Dial 112 or contact the reception (internal number 9).
- Tips: To ensure a fair distribution of tips among all staff, we kindly ask you not to leave individual tips but to leave them at the reception, where they will be divided among our entire team, who work with dedication to make your stay as pleasant as possible. Thank you for your understanding and cooperation.
- Water: A bottle of filtered water is available in your room and will be replenished once a day. We are pleased to inform you that the tap water in Merano is pure and perfectly drinkable. Enjoy a sip of fresh, high-quality local water!
- E-Car: you can conveniently recharge your electric vehicle in our garage. Dedicated charging stations are located at the far end of the garage. Please make sure you are connected to Wi-Fi to access the display and complete the charging and payment process.